Privacy Policy

Last updated: September 25, 2026

Wellpack USA (Greenstar Trading Inc.), Kent, Washington ("Wellpack," "we," "us") respects your privacy. This policy explains what information we collect from customers and website visitors, how we use it, and the choices you have.

Information we collect

  • Contact and account information you give us: business name, contact name, phone number, email address, delivery address, and order history.

  • Payment information needed to process your orders (handled by our payment processor; we do not store full card numbers).

  • Basic website usage data such as browser type and pages visited, collected through standard server logs or analytics tools.

How we use your information

  • To process, fulfill, and deliver your orders and communicate about them.

  • To provide customer support and respond to your requests.

  • To send order updates, delivery notifications, and, if you opt in, promotional messages about our products and offers.

  • To operate, maintain, and improve our website and services, and to comply with legal obligations.

We do not sell or share your personal information
We do not sell, rent, or share your personal information — including your mobile phone number and SMS opt-in consent — with third parties or affiliates for their marketing or lead-generation purposes. We share information only with service providers that help us run our business (for example, payment processors, delivery-routing software, and our SMS messaging platform), and only so they can perform those services for us. Mobile phone numbers and text-messaging opt-in data are never shared with any third party for marketing purposes. We may also disclose information when required by law or to protect our rights and safety.

SMS / text messaging
If you opt in to receive text messages from Wellpack, you agree to receive recurring messages about orders, deliveries, account notices, and (if you opted in to marketing) promotions.

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP at any time to cancel. Reply HELP for help or contact us at [phone] / [email].

  • Carriers are not liable for delayed or undelivered messages.

  • Consent to receive text messages is not a condition of purchase.

Your choices
You can opt out of marketing emails using the unsubscribe link in any email, opt out of texts by replying STOP, and request access to, correction of, or deletion of your personal information by contacting us at the address below.

Data retention and security
We keep personal information as long as needed to serve you and meet legal, accounting, and tax obligations. We use reasonable administrative and technical safeguards to protect it, though no method of transmission or storage is completely secure.

Children
Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

Changes to this policy
We may update this policy from time to time; the "Last updated" date will change when we do.

Contact us
Wellpack USA (Greenstar Trading Inc.)
20009 85th Ave S, Kent, WA 98031
206-279-2261 · contact@wellpackusa.com